This section describes the skills and knowledge and their level required for this unit

Required skills

basic risk assessment

communicate in a clear and concise manner in both written and verbal modes

complete workplace documentation in a legally appropriate manner

driving and navigation

numeracy skills to estimate time to complete activities and prioritise tasks

observation

personal skills to relate to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities

planning and prioritising work tasks

questioning to confirm legal issues and procedures associated with job specifications

questioning to confirm technical issues associated with work tasks or equipment

request advice support or further information

research

seek and receive feedback on performance and areas requiring improvement

self reflection to identify skill improvement needs

source organise and record information

use and interpret maps and street directories

use business equipment and technology to plan tasks and complete reports

work on an individual basis and as part of a team

Required knowledge

evidence management principles

legal requirements relating to a range of investigative services

legislative restrictions on the use of recording devices

limits of own responsibilities and authority to undertake investigations

range of investigative client services

range of professional networks for investigative services

reporting requirements for investigative work

surveillance equipment techniques and listening devices

techniques for factual investigation

terms and conditions of own employment

types and uses of information gathering equipment

types and uses of investigative equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

accessing interpreting and complying with a range of legislative and procedural requirements relevant to the provision of investigative services

using information technology to organise prioritise and complete work tasks within designated timeframes

communicating with relevant persons to facilitate information exchange and safety and reporting personal limitations in the conduct and completion of investigative tasks

using feedback and professional networks to identify and access applicable learning opportunities to enhance own investigative skills and expertise

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to a registered provider of assessment services

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency should be assessed using questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative and procedural requirements may relate to:

Assignment instructionsmay relate to:

Personal limitationsmay relate to:

Relevant persons may include:

Work performance and conduct may relate to:

Investigative tasks may relate to:

Factorsmay include:

Feedbackmay be sought from:

Competency standards and other relevant benchmarksmay relate to:

Opportunities for professional developmentmay include:

Professional networksmay relate to: